Refund and Returns Policy
Overview
WARRANTY:
OST provides a one year warranty as per the warranty issued from the manufacturer. We do not sell any used or refurbished items and all the items we have on our website are brand new. We also provide onsite service and repairs for each product at an extra charge, as mentioned on each product page. If you have any concerns regarding warranty of an item, you can always contact our Customer Sales Representative who will be happy to clarify your queries.
REFUNDING THE PURCHASE:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
REFUNDING THE PURCHASE:
Products that are damaged including its packaging and/or with missing components.
ORGANISING RETURNS & EXCHANGES FOR CUSTOMERS:
To organize a return or exchange, please complete the following steps within 3 days of receiving your order.
Please head to the CONTACT US page and fill out your order details in the form.
In the message section, mention your order number as well as product details and what is the problem with the product
When finished, scroll down to the bottom of the page and click “SEND”.
Our Customer Care team will email you to confirm that your return item(s) has been received and will process the refund/exchange.
You will be updated how long it will take depending on the product.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ostmena.com and send your item to:
Shipping returns
To return your product, you should mail your product to: OFFICE SYSTEMS TRADING LLC, AL MAJID BUILDING 1ST FLOOR, OFFICE NO 101, SALAHUDDIN STREET, NEAR ABU BAKER SIDDIQUE METRO STATION DEIRA, DUBAI..
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
OST RIGHTS:
OST reserves the right to refuse refunds and/or exchanges on items that are considered to be unfit for resale.
Returns made outside of the 7-day time frame will not be accepted and sent back to the customer and the shipping cost will be charged to the customer.
Need help?
Contact us at sales@ostmena.com for questions related to refunds and returns.